Frequently Asked Questions

Everything you need to know about Genuine RAW quality and service.

What materials are used in Genuine RAW products?

We specialize in premium, ethically sourced raw materials including 100% organic cotton, heavy-weight denim, and sustainable fibers designed for longevity and comfort.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.

How do I find my correct size?

Each product page includes a detailed size guide with specific measurements. As our 'RAW' fits can vary, we recommend checking the 'True to Size' indicator on the product description.

Are your garments pre-shrunk?

Yes, most of our cotton-based apparel is pre-shrunk during the dyeing process to ensure the fit remains consistent after your first wash at home.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.